How can we help?
Stuck on something, or just have a question about Pairmest? Here is how to reach us, and answers to the things people ask most.
Get in touch
Email us at hello@pairmest.com. We read every message ourselves — no ticket system, no bot — and we usually reply within a couple of business days.
Email supportCommon questions
Is it free?
Yes — Pairmest is free to use.
What is in the first release?
Enough to get the two of you into a shared private space: an account, pairing with your partner, and the space itself. It is deliberately small, and it grows from here.
Do we both need the app?
Yes. Pairmest is a shared space, so it takes both of you to pair up — but you can sign up and look around on your own before your partner joins.
How does pairing work?
You get an eight-character code. Send it however you like, or have us email an invite for you; your partner enters it in their app and you are connected. Until they do, you are not paired with anyone.
Do invite codes expire?
They do. If a code stops working, ask for a fresh one from the pairing screen — there is no limit on how many you can create.
What if my partner doesn't join?
Nothing changes on your end. You are not paired with anyone until they enter your code, so you are free to send a new invite any time — to the same person, or someone else.
Can anyone else see our space?
Pairmest is built as a private space for two: what you add is meant for you and your partner, never public, and never shared with advertisers.
Which platforms are supported?
iOS and Android.
What languages does it support?
English and Turkish, with light and dark themes that follow your system setting.
How do I delete my account?
From inside the app, or by emailing us. Our account deletion page has the full steps, plus exactly what gets removed and what we keep.